Posted at 10-27-18, 02:56 am Link | #41
LisireCross

Posts: 2
Joined: 10-27-18
Last post: 2893 days
Last view: 2883 days
The game screen is turning all black on me and i cant seem to fix it. Got any idea whats wrong?
Posted at 04-10-19, 02:43 am Link | #42
aleckeene

Posts: 2
Joined: 01-07-19
Last post: 2734 days
Last view: 949 days
Missing MSVCP140.dll and VCRUNTIME140.dll upon hitting "Start Game". Googled it. Said to install Visual Studio C++ 2015 Redistributable. Downloaded it. Wouldn't install because of a preexisting version. Brand new laptop though. Any tips?
Posted at 04-10-19, 03:20 am Link | #43
Drahan GM

Posts: 2285
Joined: 02-06-17
Last post: 1 day
Last view: 1 hour
Missing MSVCP140.dll and VCRUNTIME140.dll upon hitting "Start Game". Googled it. Said to install Visual Studio C++ 2015 Redistributable. Downloaded it. Wouldn't install because of a preexisting version. Brand new laptop though. Any tips?
Install X86 version
post rev. 1 by aleckeene on 04-10-19, 04:02 am
Posted at 04-10-19, 03:49 am Link | #44
aleckeene

Posts: 2
Joined: 01-07-19
Last post: 2734 days
Last view: 949 days
Missing MSVCP140.dll and VCRUNTIME140.dll upon hitting "Start Game". Googled it. Said to install Visual Studio C++ 2015 Redistributable. Downloaded it. Wouldn't install because of a preexisting version. Brand new laptop though. Any tips?
Install X86 version
Already installed it seems. Repairing now...

Problem solved.
Posted at 08-06-19, 12:57 am Link | #45
BubbyChungo

Posts: 1
Joined: 09-20-18
Last post: 2616 days
Last view: 1006 days
Bump for Veikei's reply. Have the same problem.
Posted at 10-21-19, 04:28 am Link | #46
rhikurhi

Posts: 3
Joined: 10-21-19
Last post: 2540 days
Last view: 2540 days
The game screen is turning all black on me and i cant seem to fix it. Got any idea whats wrong?

How do you guys fix this issue? Someone help please!
post rev. 2 by Chaos012 on 12-07-19, 06:46 am
Posted at 12-06-19, 02:14 pm Link | #47
Chaos012

Posts: 2
Joined: 12-06-19
Last post: 2494 days
Last view: 2492 days
I got code.client.msg.error.6 message box and inside of it is code.client.msg.error.5
Posted at 09-13-20, 10:05 pm Link | #48
iMatsu

Posts: 1
Joined: 09-13-20
Last post: 2211 days
Last view: 2208 days
The game screen is turning all black on me and i cant seem to fix it. Got any idea whats wrong?

How do you guys fix this issue? Someone help please!

I am having the same issue; after clicking start at the character select screen, game screen goes black and stays black. Client doesn't go unresponsive, screen just stays black.
[Posted by hasuko on 07-22-23, 01:48 am, deleted by hasuko]
  • #15336
Posted at 10-04-26, 08:53 am Link | #50
Annyeong

Posts: 56
Joined: 07-24-17
Last post: 11 hours
Last view: 10 hours
Re: Constant lock up on cutscene skipping, closing ego chat, closing the mailbox, etc.

There were other users still encountering the issue despite these fixes and I dug deeper into the issue. Windows Error Reporting isn't the problem.

Closing one of these dialogs (mailbox, ego) makes the game throw an exception inside a micro thread, which it normally catches itself. On recent Windows, a security check called SEHOP ("Validate exception chains") rejects how the game's micro threads are set up, so Windows won't let the game catch it and ends the game instead. With error reporting on, the game freezes while Windows dumps memory, then closes. With error reporting off, the game just closes instantly. Either way the crash happens.

The fix is to turn SEHOP off for Client.exe:

1. Open Windows Security → App & browser control → Exploit protection settings.
2. Go to Program settings → Add program to customize → Add by program name, and type Client.exe.
3. Find Validate exception chains (SEHOP), tick Override system settings, switch it Off, and click Apply.
4. Restart the game.

Or, in PowerShell as administrator: Set-ProcessMitigation -Name Client.exe -Disable SEHOP

This fixed a player whose game closed every time they pressed the [X] on the mailbox dialog and spoke with ego and exited via [X]. You no longer need to disable error reporting; if you did, Enable-WindowsErrorReporting in an administrator PowerShell turns it back on. To undo the SEHOP change, you can always remove Client.exe from Program settings.
Terms

Powered by mabi.pro v1.0035-arisa (View credits)
MabiPro is not associated with Nexon Co., Ltd. in any way shape or form.