Authentic Old-School Mabinogi Experience
Recent intermittent disconnections and packet loss. (rev. 2 by Drahan on 05-22-17, 04:56 pm)
Posted at 05-21-17, 08:41 pm Link | #1
Posts: 2147Hello Milletians!
Recently, we've noticed a lot of you have been experiencing connection issues to the game server.
These issues can be seen by looking at our 3 day historical graph for player count.
Snapshot taken 2 days ago (as of this post).
These issues have been common in the past week or so.
If you experience these issues, we highly recommend that you download WinMTR and then give us samples of the MTR while the issue is occuring. Typically, it will last for about 2 minutes and then your connection will resume and be perfectly fine.
Here is an example of an MTR that clearly highlights where the issue originates:
As you can see, the packet loss is originating at a router owned by one of our datacenter's ISPs: Cogent.
This means the packet loss is totally out of our control, and only people who use this specific router will encounter the packet loss.
East coast players and European players will typically go through Cogent.
(Sometimes those players don't, and sometimes other players do though, it depends on how congested the alternative routes are and which one is considered the fastest)
We've already contacted the data center about 2 days ago and the issue is being looked into. We believe that the data center has pinpointed the problem and has begun to work on fixing it, however we do not hear a lot back from them typically until they completely fix the problem.
Just thought I'd let you all know what's going on with that, and what to expect.
Have fun and enjoy your time on MabiPro!
-GM Drahan
Recently, we've noticed a lot of you have been experiencing connection issues to the game server.
These issues can be seen by looking at our 3 day historical graph for player count.
Snapshot taken 2 days ago (as of this post).
These issues have been common in the past week or so.
If you experience these issues, we highly recommend that you download WinMTR and then give us samples of the MTR while the issue is occuring. Typically, it will last for about 2 minutes and then your connection will resume and be perfectly fine.
Here is an example of an MTR that clearly highlights where the issue originates:
As you can see, the packet loss is originating at a router owned by one of our datacenter's ISPs: Cogent.
This means the packet loss is totally out of our control, and only people who use this specific router will encounter the packet loss.
East coast players and European players will typically go through Cogent.
(Sometimes those players don't, and sometimes other players do though, it depends on how congested the alternative routes are and which one is considered the fastest)
We've already contacted the data center about 2 days ago and the issue is being looked into. We believe that the data center has pinpointed the problem and has begun to work on fixing it, however we do not hear a lot back from them typically until they completely fix the problem.
Just thought I'd let you all know what's going on with that, and what to expect.
Have fun and enjoy your time on MabiPro!
-GM Drahan
Just a note, we've received a response from the datacenter:
That being said, if you still experience problems please make sure to let us know and if possible give us an MTR.
Posted by (the datacenter)
"We've made some adjustments to our connections with the provider you've shown loss with on our networks. Please keep an eye on it over the next day or so and let us know if the issue is still occurring."
That being said, if you still experience problems please make sure to let us know and if possible give us an MTR.
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