Error: Unable to log in after crashing.
Posted at 09-29-17, 11:56 pm Link | #1
TheRisingOmega

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Joined: 07-23-17
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I don't know what happened, but I was flying over to Tara castle (happened around the mountain area) and I crashed for unknown reasons, after trying to relog back on the character I crash as soon as I'm out of the loading screen so I am unable to do anything. To try and describe the exact location, if you fly in a straight line from the moon gate and the castle, the crash happened roughly at the tip of the mountain range that you cannot land on. I am able to log on as my other characters or pets.

Character name: Donovan
Posted at 09-29-17, 11:57 pm Link | #2
TheRisingOmega

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For the record, it is a different account than this forum account (Account name is trobro, I'll use that as my main forum account from now on :sweat:)
Posted at 09-29-17, 11:59 pm Link | #3
Arisa GM

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When the game crashed, did a dialog box appear? If so, could you paste the crash log that it copied to your clipboard?
Posted at 09-30-17, 12:07 am Link | #4
TROBRO

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When I went to try and get a screenshot or a copy of that box, I was able to log on again unlike all my other times, but when I moved my camera all of the sudden it crashed again, here is a screenshot. https://imgur.com/BQZEn5d
Posted at 09-30-17, 12:08 am Link | #5
TROBRO

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Client.exe caused an ESL_EXCPT_CODE_TERMINATE()
in module KERNELBASE.dll at 0023:74EFB832, RaiseException()+0x62

<system>

OS : Microsoft Windows Vista (Unknown)
x4
Video Adapter : NVIDIA GeForce GTX 1070 (4318[0x10de]/7041[0x1b81]/22.21.13.8528)
Memory : 2047MB
Date/Time : 2017/09/29, 20:08:39
Version : 200
Account : 'trobro', (4503599627427698)

<registers>

EAX=0019F970 EBX=5DDCB0B8 ECX=00000001 EDX=00000000 ESI=47007B18
EDI=62DF57D0 EBP=0019F9CC ESP=0019F970 EIP=74EFB832 FLG=00000212
CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B


<call stack>

[74EFB832] KERNELBASE.dll::RaiseException() + 0x62
[00969669] ESL.dll::esl::win32::RaiseException() + 0x16
[00F746F4] Renderer2.dll::pleione::CStaticBuffer::GetLastTransferCount() + 0x23a
[00F74AAB] Renderer2.dll::pleione::CStaticBuffer::GetLastTransferCount() + 0x5f1
[00F74E84] Renderer2.dll::pleione::CStaticBuffer::Transfer() + 0x100
[011596C5] Renderer2.dll::pleione::CD3D::operator=() + 0xde956
[6381E936] Pleione.dll::pleione::CWiseLogMgr::Log() + 0x3125
[6380211B] Pleione.dll::pleione::CPleione::End() + 0xa06
[00403C35] Client.exe::<unknown symbol>() + 0x0
[00404992] Client.exe::<unknown symbol>() + 0x0
[00418BD2] Client.exe::<unknown symbol>() + 0x0
[74418744] KERNEL32.DLL::BaseThreadInitThunk() + 0x24
[771357FD] ntdll.dll::RtlGetAppContainerNamedObjectPath() + 0xcd
[77156396] ntdll.dll::RtlCaptureContext() + 0x106


And here is the message
Posted at 09-30-17, 12:41 am Link | #6
Arisa GM

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Thanks for this valuable information, if this happens again then please send another report! We are working on this.
post rev. 1 by TROBRO on 09-30-17, 10:36 pm
Posted at 09-30-17, 10:35 pm Link | #7
TROBRO

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It has been a day and I still am unable to log back in since the last crash, I get the same error box and it is most likely the same error message. It's strange that it says I use Windows Vista when I use Windows 10, but there is probably a reason for that.

Client.exe caused an ESL_EXCPT_CODE_TERMINATE()
in module KERNELBASE.dll at 0023:74EFB832, RaiseException()+0x62

<system>

OS : Microsoft Windows Vista (Unknown)
x4
Video Adapter : NVIDIA GeForce GTX 1070 (4318[0x10de]/7041[0x1b81]/22.21.13.8528)
Memory : 2047MB
Date/Time : 2017/09/30, 18:33:35
Version : 200
Account : 'trobro', (4503599627427698)

<registers>

EAX=0019F970 EBX=2DAA56D8 ECX=00000001 EDX=00000000 ESI=60FA75C0
EDI=62D84050 EBP=0019F9CC ESP=0019F970 EIP=74EFB832 FLG=00200212
CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B


<call stack>

[74EFB832] KERNELBASE.dll::RaiseException() + 0x62
[01199669] ESL.dll::esl::win32::RaiseException() + 0x16
[00A346F4] Renderer2.dll::pleione::CStaticBuffer::GetLastTransferCount() + 0x23a
[00A34AAB] Renderer2.dll::pleione::CStaticBuffer::GetLastTransferCount() + 0x5f1
[00A34E84] Renderer2.dll::pleione::CStaticBuffer::Transfer() + 0x100
[00C196C5] Renderer2.dll::pleione::CD3D::operator=() + 0xde956
[6381E936] Pleione.dll::pleione::CWiseLogMgr::Log() + 0x3125
[6380211B] Pleione.dll::pleione::CPleione::End() + 0xa06
[00403C35] Client.exe::<unknown symbol>() + 0x0
[00404992] Client.exe::<unknown symbol>() + 0x0
[00418BD2] Client.exe::<unknown symbol>() + 0x0
[74418744] KERNEL32.DLL::BaseThreadInitThunk() + 0x24
[771357FD] ntdll.dll::RtlGetAppContainerNamedObjectPath() + 0xcd
[77156373] ntdll.dll::RtlCaptureContext() + 0xe3
post rev. 1 by Drahan on 10-02-17, 09:20 pm
Posted at 10-02-17, 09:20 pm Link | #8
Drahan GM

Posts: 2147
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We have resolved the recent crashing issues in our latest maintenance. If you continue to crash, open a ticket and we can look into it. Do note we cannot resolve all crashing issues due to the complexity and time required, but we can certainly look into the ones that are extremely common.

I am closing this thread since it should have been a ticket to begin with.
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