Bow Mastery and Crossbow Mastery Compensation (rev. 1 by Drahan on 10-21-17, 10:26 pm)
Posted at 10-21-17, 10:17 pm Link | #1
Drahan GM

Posts: 2147
Joined: 02-06-17
Last post: 314 days
Last view: 42 days

The repair was flawless.

Unfortunately, during our last game update, a large mistake was made that caused the Bow Mastery and Crossbow Mastery skills to disappear.
The data related to these skills was wiped from any character who had logged in after the maintenance.

We identified the problem as soon as it was reported and promptly shut the server down for maintenance Unscheduled Maintenance 10/21/2017.
Despite our swift attempts to preserve character data, it was too late. Many characters were already permanently affected.
During the last unscheduled maintenance, we manually analyzed the database and logs extensively to figure out which users were affected, and what ranks they had for these skills.
Despite knowing what skill level these players had, we cannot revert them due to database complications.
Instead, we decided to give all affected users a full AP refund and a 2X Combat Training Potion.

This is a list of affected users that we determined during the maintenance:
If your name is on this list and you would like to receive compensation for your lost skill, please open a ticket. We will gladly send the compensation stated above your way.
If your name is not on this list and you think it should be, don't hesitate to open a ticket as well and we will look into it.

We're sorry about the inconvenience and will make sure that this mistake never repeats itself.

-MabiPro Team
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